Chugai strives to respond as quickly as possible to inquiries. However, please understand that:
- We may not be able to respond immediately to all inquiries.
- Our business hours are 8:45-12:00 and 13:00-17:30 (Japan Standard Time) excluding Saturdays, Sundays, public horidays and company holidays.
- In certain cases, we may be unable to reply if the contact information is not entered correctly, or if a problem occurs with the computer system. If you do not receive a reply, please contact us again.
- We can also respond by phone, fax or postal mail if one of those forms is more convenient for you.
- The information Chugai provides by email or other means is confidential and solely for the intended recipient. The contents may not be distributed, disclosed or reproduced in any manner without Chugai's express permission.