General Inquiries

Chugai strives to respond as rapidly as possible to inquiries, but please note that:

  • We may not be able to respond immediately to all inquiries.
  • Our business hours are 8:45-12:00 and 13:00-17:30 (Japan Standard Time) excluding Saturdays, Sundays, public horidays and company holidays.
  • In certain cases, such as when contact information is incorrectly entered, we may be unable to reply to your initial query. If you do not receive a reply within a reasonable time frame,
    please contact us again. There may have been a glitch.
  • We may respond by phone, fax or postal mail if that is more convenient.
  • The information Chugai provides by email or otherwise is confidential and solely for the intended recipient. Without Chugai's express permission, the contents may not be distributed, disclosed or reproduced in any manner.


Chugai Pharmaceutical collects the above personal information for the legitimate interests of both Chugai website users and our company. The personal information collected is handled appropriately in accordance with the Chugai Pharmaceutical Privacy Policy.

  • Like
  • Tweet
  • LINE it!
  • E-mail
Back to top